I am constantly amazed at how far we have veered from our origins. There was a time in our history, and not so distant history, when people knew the owners of the shops and the workers behind the counter. There was a time when if you bought something and it was defective you could bring it back no questions asked because the person who you bought it from remembered you. Such service would be hard to find these days and so it is always something worth noticing.
On my way home from my spinning guild meeting, I stopped at a farm stand to buy corn and check out some of their other locally grown produce. I ended up leaving with 5lbs of potatoes, a couple green peppers and a dozen ears of corn. As I was searching, a teen-aged girl offer to keep my peppers near the register until I was ready. Then when I picked out my potatoes, both her and her younger sister where there ready with a bag to put my potatoes in. They laughed at their readiness but I thanked them warmly. It is not everyday you find such great service and I walked away knowing I would be back.
I have always wondered, when leaving a big box or smaller chain store, how difficult it would be for the person behind the counter to just smile. I don't care about having a meaningful conversation or even any kind of conversation at all but it would be nice to feel like my presence in the store is something less than a burden. I always leave those bigger stores with a 'how dare I' feeling, like I should have just stayed home so these workers would not have to serve me.
At this farm stand, I felt the complete opposite. They were happy to see me, glad for my business, why I might go so far as calling them grateful. Yes, that's it! Grateful. The young ladies working at this stand felt a greater connection to their family's livelihood. That connection, the no middleman approach, promotes true emotions and feelings where often in our day and age there is none.
These true, deliberate encounters that happen every day along road sides and at farmers markets, or even online (from small businesses) are coming back in vogue. We are craving these face to face, name to name exchanges. And who can blame us, after so many years of big business calling all the shots, we've realized that we wanted something more. Patronizing family businesses, local farmers and people we know is one simple way every one can choose the live more consciously.